Refund & Cancellation Policy
At Driver Go, we aim to provide reliable and on-time driving services. However, we understand that plans may change. This policy explains our terms regarding refunds and cancellations.
1. Cancellation Policy
- Customers can cancel their booking through the Driver Go app or website before the scheduled service time.
- If the cancellation is made before the driver is assigned, no charges will apply.
- If the driver is already assigned or has reached the pickup location, a cancellation fee may apply to compensate the driver for their time and travel.
- In case of technical issues or duplicate bookings, please contact our support team immediately.
2. Refund Policy
- Refunds are applicable only in the following cases:
- You were charged but no driver was assigned.
- Your booking was canceled by Driver Go due to unavailability or a technical error.
- The service was not delivered as per the booking confirmation due to a system failure.
- Refunds (if applicable) will be processed within 5–7 business days to the original payment method.
- Driver Go is not responsible for delays caused by your bank, payment gateway, or third-party service provider.
3. No-Show Policy
If the customer is unavailable or unreachable at the pickup location for more than 15 minutes, the booking will be marked as a No-Show, and no refund will be applicable.
4. Contact Support
For any refund or cancellation-related queries, please contact our support team:
Email: help@drivergo.in
Support Hours: Monday – Saturday, 9:00 AM to 7:00 PM
Note: Please include your booking ID and contact details in all refund/cancellation requests to help us assist you quickly.
5. Policy Updates
Driver Go reserves the right to modify or update this policy at any time. Please check this page periodically for any changes.