Effective Date: 13 February 2026
DriverGo is operated by Redqubes, an IT company based in Jaipur, India. At DriverGo, your privacy and trust are our top priorities. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.
When you use our app or website, we may collect basic information such as your name, contact details, ride history, and location — all strictly to provide a safe, seamless, and personalized experience.
DriverGo's Privacy Policy outlines how we handle user data responsibly. We collect and process information to facilitate bookings, enhance safety, and provide tailored user experiences. All data is securely stored and encrypted to prevent unauthorized use or access. DriverGo collects location data for trip tracking, navigation, and fare calculation.
We comply with the Digital Personal Data Protection Act, 2023 (India), and other applicable Indian data protection laws. Users can request to review, modify, or delete their data at any time.
Kindly read our Privacy Policy carefully before you submit your information.
Information We Collect
At DriverGo, we collect certain information to ensure a secure, efficient, and personalized experience for all our users. When you sign up or use our services, we may collect personal details such as your name, mobile number, email address, and profile photo to help identify your account and enable smooth communication between riders and drivers. We also collect location data — including your real-time GPS position, pick-up and drop-off points, and trip routes — to provide accurate ride matching, navigation, and fare calculation.
Additionally, we gather ride and transaction details, such as payment method, trip duration, transaction ID, and ride history, which help us generate invoices, track bookings, and resolve issues efficiently. To maintain app stability and enhance user experience, we collect technical and device-related data like device model, operating system, IP address, and app version. When you contact our support team or participate in feedback activities, we may store your communication data, such as chat transcripts or reviews, to improve our service quality.
For analytics and app optimization, cookies and tracking technologies are used to understand user behavior, monitor performance, and personalize features. If you are a registered driver, we may also collect additional information, including your driving license, vehicle registration, bank account details, and background verification documents to ensure safety, compliance, and timely payment settlements.
DriverGo values your privacy and ensures that all collected data is used strictly to deliver and improve our services. We do not sell, misuse, or share your personal information without your explicit consent, and every piece of data is securely protected through industry-standard encryption and security measures.
How We Use Your Information
At DriverGo, the information we collect is used solely to provide you with a smooth, safe, and reliable ride experience. Your personal details such as name, contact number, and email address help us create and manage your account, verify your identity, and keep you informed about bookings, ride updates, and offers. We use your location data to match you with nearby drivers or riders, ensure accurate navigation, and provide real-time tracking for both safety and convenience.
Your ride and transaction information is used to calculate fares, generate invoices, process payments securely, and maintain ride history for easy reference. We also analyze this data to enhance route optimization, improve pricing accuracy, and identify patterns that help us refine our services. Device and technical information like IP address, app version, and operating system are used to diagnose technical issues, prevent fraud, and enhance overall app performance.
We use communication and feedback data to offer better customer support, resolve queries quickly, and improve the quality of our app based on user suggestions. Analytical tools and cookies help us understand user behavior, optimize features, and personalize your in-app experience. For drivers, we use submitted documents such as licenses, registration details, and bank information to verify identity, ensure compliance, and facilitate payments securely.
All the information you provide enables us to maintain a trusted, transparent, and efficient system that prioritizes user safety, comfort, and satisfaction. We do not use your data for any unauthorized purpose and always ensure it is processed in compliance with applicable privacy laws and industry standards.
DriverGo services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal information, we will delete it immediately.
By creating an account or using DriverGo services, you provide your consent to the collection, processing, and storage of your personal data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us or modifying your account settings, subject to legal or contractual limitations. Withdrawal of consent may affect certain functionalities of the app.
Data Security
DriverGo implements industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure server infrastructure, restricted employee access, multi-factor authentication, and regular security audits.
Despite our best efforts, no system can guarantee absolute security. However, we continuously update our security practices to safeguard user data.
Data Sharing & Third Parties
We respect your privacy and handle your personal data responsibly. We do not sell, rent, or trade your personal information to any third party for marketing or commercial gain. Your data is only shared when it is essential to provide our services effectively, ensure safety, and comply with legal requirements.
We may share limited and necessary information with drivers or riders to facilitate a booking — such as names, contact details, pick-up and drop-off points, and location data — to ensure a smooth and transparent ride experience. Additionally, we work with trusted third-party service providers who assist us with payment processing, customer support, analytics, communication, and app functionality. These partners operate under strict confidentiality agreements and are only authorized to use your data for the specific services they provide to DriverGo.
In certain cases, we may share information with law enforcement agencies or regulatory authorities when required by law, such as during an investigation, fraud detection, or safety-related incidents. If DriverGo is involved in a merger, acquisition, or asset transfer, user data may be transferred as part of that process, but always in compliance with this Privacy Policy and applicable data protection laws.
Some of our trusted service providers may store or process data on servers located outside India. In such cases, DriverGo ensures that appropriate safeguards and contractual protections are implemented in accordance with applicable data protection laws.
Your Rights
At DriverGo, we believe that your personal information belongs to you, and you should have full control over how it's used. We are committed to being transparent about your data and ensuring that you can easily exercise your privacy rights at any time. As a valued user, you have the right to access, review, correct, update, or delete your personal information stored in our system. You can make these changes directly through your DriverGo account settings or by contacting our support team.
If any of your personal details are inaccurate or incomplete, you can request correction to ensure your profile remains up to date. You also have the right to withdraw consent for certain types of data processing, such as location tracking or promotional communications — though this may affect how some app features function. Additionally, you can request a copy of your stored data or ask us to permanently delete your account and associated information, except for data we are legally required to retain. We will process verified data access, correction, or deletion requests within 15–30 working days, subject to legal requirements.
You also have the right to object to data processing in certain cases, such as when information is used for marketing or analytics, and to restrict how your data is shared with third parties. DriverGo will always honor your privacy preferences in accordance with applicable data protection laws.
To exercise any of these rights or to inquire about your privacy options, you can contact us through Mail or Phone Number. We will review and respond to your request within a reasonable timeframe, ensuring that your privacy is respected and your data remains secure.
At DriverGo, your trust is our top priority — and we are dedicated to protecting your information while giving you the control you deserve.
Changes to Privacy Policy
We continuously improve our services, security practices, and technology, which may sometimes require us to update this Privacy Policy. We reserve the right to modify, update, or revise this policy at any time to reflect changes in our business operations, legal obligations, or user feedback. Any updates will be published directly on our app or website, along with the "Last Updated" date at the top of this page, so users can easily know when revisions have been made.
We encourage you to review this policy periodically to stay informed about how we protect your information and your rights. Continued use of the DriverGo app or services after any changes have been posted will be considered as your acceptance of the updated Privacy Policy. If we make significant or material changes — such as how we collect or use personal data — we will provide a clear notice through email, app notification, or website banner before the changes take effect.
In case of a data breach affecting personal data, DriverGo will notify affected users and relevant authorities as required under applicable law.
At DriverGo, transparency and trust are at the core of our relationship with users, and we remain committed to keeping you informed about how your data is handled at every step.
Cookies and Tracking
At DriverGo, we use cookies and similar tracking technologies to enhance your browsing and app experience, remember your preferences, and improve the quality of our services. Cookies are small files stored on your device that help us recognize you, keep your session secure, and ensure smoother navigation throughout the app. These technologies allow us to understand how users interact with different features, monitor app performance, fix technical issues, and provide personalized content based on your preferences and usage patterns.
We use a combination of essential, functional, and analytical cookies. Essential cookies help our app function correctly, such as enabling secure logins and payment processes. Functional cookies remember your settings, saved locations, and language preferences to provide a convenient and customized experience. Analytical cookies, including those provided by trusted third parties like Google Analytics or Firebase, help us analyze app performance and user behavior — such as which screens are most visited, how long users stay active, and which areas may need improvement. This data is collected in an aggregated and anonymous form to protect your privacy.
You have complete control over your cookie preferences and can choose to accept, decline, or modify them through your device or browser settings at any time. However, please note that disabling certain cookies may affect how some features of the DriverGo app function or display. We do not use cookies to collect personal information without your consent or share your data for unauthorized marketing purposes.
At DriverGo, cookies are used responsibly — only to make your experience faster, safer, and more personalized while maintaining the highest standards of privacy and transparency.
Data Retention
At DriverGo, we retain your personal and ride-related information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and maintain records for operational and safety purposes. This includes details such as your account information, trip history, payment records, and communication with our support team. Once your data is no longer required for these purposes, it is securely deleted or anonymized to prevent unauthorized access or misuse.
Certain information may be retained longer if required by applicable laws or regulations, such as financial records for taxation, anti-fraud requirements, or compliance audits. Aggregated or anonymized data may be stored indefinitely for statistical analysis, service improvement, and research, as it does not personally identify any individual.
DriverGo takes the protection and confidentiality of retained data seriously and implements industry-standard security measures to safeguard it throughout its lifecycle. By using DriverGo, you acknowledge that your data will be handled in accordance with this retention policy, always with the goal of maintaining both user privacy and service efficiency.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or how DriverGo collects, uses, or protects information, please do not hesitate to contact us. Our dedicated support team is available to assist you with account inquiries, data access requests, corrections, or deletion requests. You can reach us through email or visit our website at www.DriverGo.in for additional contact options.
We strive to respond to all inquiries promptly and ensure that your concerns are addressed in a clear, transparent, and timely manner. At DriverGo, we are committed to maintaining your trust, privacy, and security, and we encourage all users to reach out whenever they have questions about their personal information or our policies.
Email: support@redqubes.com
Phone: +91 92576 52266
In app support is also available to connect with us. For any privacy-related concerns, complaints, or requests under the Digital Personal Data Protection Act, 2023 (India), users may contact us at support@redqubes.com. We will acknowledge and respond to all verified complaints within 30 days of receipt.
Disclaimer
The content, services, and information provided by DriverGo are intended for general informational purposes and to facilitate ride-booking services. While we strive to maintain accurate and up-to-date information, DriverGo makes no warranties or representations regarding the completeness, reliability, or accuracy of the content or services. Users acknowledge that all services are provided "as-is" and that the use of the app, website, or services is entirely at their own risk.
User Responsibility: Users are responsible for following all local laws, traffic rules, and safety guidelines while using DriverGo services. DriverGo acts as a technology platform connecting riders and drivers. While we implement safety measures, we do not directly provide transportation services. Users are expected to use the app responsibly and provide accurate information when creating accounts, booking rides, or processing payments.
Third-Party Links and Services: The app may include links to third-party websites, services, or payment gateways. DriverGo is not liable for any content, services, or security practices of these third parties. Users are encouraged to review third-party terms and policies independently before engaging with them.
Financial and Service Disclaimer: DriverGo does not guarantee uninterrupted service, specific results, or pricing accuracy. All ride bookings, payment processing, and app functionalities are subject to availability, technical limitations, and third-party service providers.
Intellectual Property: All logos, content, designs, and trademarks on DriverGo's platform are the property of DriverGo or its licensors and may not be copied, reproduced, or used without explicit permission.
By using DriverGo, users agree to this disclaimer and acknowledge that DriverGo cannot be held responsible for indirect, incidental, or consequential damages arising from the use of the app, website, or services.